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Conozca nuestra política de devoluciones y cómo manejamos productos dañados o defectuosos.
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Si recibe un libro dañado, contáctenos dentro de los 7 días para una solución adecuada.
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En caso de recibir un producto incorrecto, le ofreceremos una solución rápida y efectiva.
[/et_pb_text][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text” _builder_version=”4.17.6″ _module_preset=”default” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.6″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_heading title=”Detalles de la Política” _builder_version=”4.25.1″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_level=”h4″ title_font=”Proza Libre|Cormorant Garamond_weight||on|||||” title_text_color=”#84a98c” title_font_size=”14px” title_letter_spacing=”1px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22#84a98c%22:%91%22title_text_color%22%93}”][/et_pb_heading][et_pb_heading title=”Política de Devoluciones de FENALEM.mx” _builder_version=”4.24.3″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h2″ title_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” title_text_color=”#111111″ title_font_size=”50px” title_line_height=”1.2em” custom_margin=”||10px||false|false” title_font_size_tablet=”28px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22#0e0c19%22:%91%22title_text_color%22,%22title_text_color%22%93}”][/et_pb_heading][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.6″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_text quote_border_color=”#84a98c” _builder_version=”4.24.2″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”Proza Libre|Proza Libre_weight|||||||” text_text_color=”rgba(0,0,0,0.64)” text_line_height=”1.75em” link_font=”|Proza Libre_weight|||||||” link_text_color=”#2f3e46″ quote_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” quote_text_color=”#111111″ header_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_text_color=”#111111″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_2_text_color=”#111111″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_3_text_color=”#111111″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_4_text_color=”#111111″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_5_text_color=”#111111″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”Cormorant Garamond|Cormorant Garamond_weight|||||||” header_6_text_color=”#111111″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22#2f3e46%22:%91%22link_text_color%22%93,%22#0e0c19%22:%91%22header_text_color%22,%22header_4_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22quote_text_color%22%93,%22#3c3a47%22:%91%22text_text_color%22%93,%22#84a98c%22:%91%22quote_border_color%22%93,%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22icon_color%22,%22icon_color%22%93}” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|desktop”]
En FENALEM.mx, no aceptamos devoluciones de libros debido a la naturaleza del producto. Los libros pueden ser fácilmente utilizados o copiados, y queremos garantizar que todos nuestros clientes reciban productos nuevos y en perfecto estado.
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Sin embargo, aceptamos devoluciones en casos excepcionales, como productos dañados o defectuosos, y errores en el envío. Si recibe un libro dañado o incorrecto, contáctenos dentro de los 7 días posteriores a la recepción del producto, y le ofreceremos una solución adecuada.
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Lunes a Viernes – 9am a 6pm
Sábados y Domingos – 9am a 2pm
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